Terms of Service

Last Updated: May 3, 2025

Welcome to United ELD. These Terms of Service (“Terms”) govern access to and use of United ELD’s websites, mobile apps, ELD hardware, dashboards, and related services (collectively, the “Services”). By accessing or using the Services, you agree to these Terms and our Privacy Policy. If you do not agree, do not use the Services.

1) Definitions

  • United ELD / we / us / our — United ELD and its affiliates that provide the Services and any hardware.
  • Customer / you — The company or individual using the Services.
  • Users — Individuals authorized by Customer to use the Services (e.g., drivers, admins, dispatchers).
  • Application(s) — United ELD web and mobile software that interface with vehicles and ELD hardware.
  • Hardware — United ELD–provided devices (e.g., engine-connected ELDs) and accessories.
  • Order Form — Any online checkout, quote, or written order that identifies plan terms, quantities, and fees.
  • Personal Information — Information that identifies or relates to an identifiable person, as defined by applicable law.

2) Account, Eligibility, and Onboarding

  • a) Authority. If you use the Services on behalf of a company, you represent that you have authority to bind that company to these Terms.
  • b) Registration. You must provide accurate account details (e.g., legal name, USDOT where applicable) and keep them current.
  • c) Onboarding. We may require acceptance of an Order Form and/or in-app acceptance of these Terms before activation.

3) Services; Changes; Availability

  • a) Scope. The Services include software (mobile and web), firmware updates, data storage and reporting, and optional professional services.
  • b) Changes. We may add, modify, or discontinue features. If we make a change that materially reduces core functionality of a paid plan, we will provide reasonable advance notice where required and, at our option, a pro-rata credit or the ability to cancel without penalty.
  • c) Availability. We aim for high availability but do not warrant that the Services will be uninterrupted or error-free. Maintenance windows and outages may occur.

4) License and Permitted Use

a) License. During a paid Subscription term, United ELD grants Customer a limited, non-exclusive, non-transferable, revocable license to use the Applications for internal fleet operations.

b) Restrictions. You will not (and will not permit others to):

  • reverse-engineer, decompile, or attempt to derive source code;
  • copy, modify, or create derivative works except as expressly allowed;
  • rent, lease, sublicense, resell, or provide the Services to third parties without written consent;
  • bypass security, interfere with the Services, or introduce malware;
  • use bots or scraping to extract data without prior written permission;
  • use the Services to violate law, compete unfairly, or infringe rights.

c) Safe Use. Do not interact with the Applications while operating a vehicle. You are responsible for training drivers and complying with distracted-driving and HOS rules.

5) Customer Responsibilities

  • Maintain the security of logins, mobile devices, and vehicle-installed Hardware.
  • Configure company policies (e.g., PC/Yard limits) and ensure Users follow them.
  • Provide vehicles/ports compatible with the Hardware, a suitable mobile device, and data connectivity.
  • Ensure lawful use of location, driver, and vehicle data and provide legally required notices to drivers.

6) SMS Messaging (Optional)

If you opt in, we may send service-related SMS (alerts, notifications). Message frequency varies; message/data rates may apply. Reply STOP to opt out; HELP for help. We do not share SMS consent or phone numbers with third parties for their marketing. See Privacy Policy for details.

7) Subscriptions, Billing, and Taxes

  • a) Fees. Unless stated otherwise in the Order Form, subscriptions are billed monthly in advance. Hardware purchase/rental fees and shipping are additional.
  • b) Changes. We may change fees effective in the next renewal term; we will provide at least 30 days’ notice.
  • c) Late Payments. Past due amounts may accrue the lesser of 1% per month or the maximum allowed by law; collection costs (including reasonable attorneys’ fees) may apply. We may suspend or downgrade Services for non-payment.
  • d) No Refunds. Fees are non-refundable except as required by law or as expressly stated in these Terms.
  • e) Taxes. Fees exclude taxes and duties; Customer is responsible for applicable taxes.

8) Hardware: Purchase, Rental, Warranty, Returns

  • a) Use. Hardware must be installed and used as instructed and only with the Applications. Installation and routine maintenance are Customer’s responsibility.
  • b) Limited Warranty. Purchased Hardware is warranted to be free from defects in materials and workmanship for one (1) year from delivery; rented Hardware is covered during the rental term. United ELD will, at its option, repair or replace defective units. This warranty does not cover misuse, improper installation, damage, or unauthorized modifications.
  • c) Returns. Purchases may be returned within 30 days of delivery in good condition; a restocking fee of up to 30% may apply. Customer is responsible for return shipping and any damage.
  • d) Title & Risk. Title to purchased Hardware passes on full payment; rented Hardware remains United ELD’s property and must be returned promptly at the end of the rental/term.

9) Data; Privacy; Records

  • a) Ownership. As between the parties, Customer retains ownership of operational data it submits to or generates via the Services.
  • b) Use of Data. We process data to provide the Services, support audits/inspections, improve quality, and meet legal obligations. We may use anonymized or aggregated data for analytics, benchmarking, and product improvement.
  • c) Privacy. Personal Information is handled per our Privacy Policy. Customer is responsible for any driver/employee notices and consents required by law.
  • d) Records & Compliance. The Services support compliance, but Customer is responsible for meeting all regulatory obligations (including training, policy enforcement, and retaining supporting documents).
  • e) Export. Upon termination or upon request during an active term, we provide commercially reasonable exports (e.g., PDF/CSV) of Customer data; format and timelines may depend on volume and legal constraints.

10) Third-Party Services & Integrations

The Services may rely on third-party hosting, maps, analytics, messaging, payment processors, or integrations you enable. Your use of such services may be subject to third-party terms. We are not responsible for third-party content, outages, or changes.

11) Confidentiality

Each party will protect the other party’s non-public information with at least the same degree of care it uses to protect its own confidential information (not less than reasonable care) and use it only for the purposes of these Terms. This duty survives five (5) years after disclosure, or longer where the information remains a trade secret.

12) Intellectual Property; Feedback

United ELD and its licensors own all rights in the Applications, firmware, documentation, designs, and branding. No rights are granted except as expressly stated. You grant United ELD a royalty-free, irrevocable license to use suggestions or feedback to improve the Services.

13) Warranties & Disclaimers

Except for the limited hardware warranty in §8, the Services are provided “AS IS” and “AS AVAILABLE.” We disclaim all other warranties, express or implied, including merchantability, fitness for a particular purpose, and non-infringement. We do not warrant that the Services will be error-free, meet all regulatory interpretations, or be compatible with every vehicle or integration.

14) Limitation of Liability

  • United ELD is not liable for any indirect, incidental, special, consequential, exemplary, or punitive damages (including lost profits, revenues, or data), even if advised of the possibility.
  • United ELD’s aggregate liability for all claims in any 12-month period is limited to the fees paid by Customer to United ELD for the Services giving rise to the claim during the twelve (12) months before the event.

These limits apply regardless of the legal theory and even if a remedy fails of its essential purpose.

15) Indemnification

  • a) By Customer. Customer will defend and indemnify United ELD against claims arising from (i) Customer’s or Users’ misuse of the Services, (ii) violation of law or third-party rights, or (iii) use of the Services with equipment or data not provided by us that causes the claim.
  • b) By United ELD. We will defend and indemnify Customer against third-party claims alleging that the Applications, as provided by us and used in accordance with these Terms, infringe that third party’s U.S. IP rights. We may modify the Services to avoid infringement, procure a license, or terminate the affected feature and provide a pro-rata refund for the unused portion. This obligation does not apply to claims arising from Customer content, combinations not supplied by us, or use after we notify you to stop.

16) Suspension & Termination

  • a) Term. Subscriptions begin on activation and renew per the billing cycle or Order Form.
  • b) Termination for Convenience. Either party may cancel at the end of a current term by providing notice per the Order Form (typically 30 days before renewal).
  • c) Termination for Cause. Either party may terminate immediately for material breach not cured within 30 days after written notice. We may suspend immediately for non-payment, security issues, or unlawful use.
  • d) Effect. Upon termination: (i) access to the Services ceases; (ii) rented Hardware must be returned; (iii) all unpaid amounts become due; and (iv) sections that by nature survive (e.g., IP, confidentiality, disclaimers, limits of liability, indemnities, governing law) remain in effect. We will provide a commercially reasonable data export window as described in §9(e).

17) Compliance, Export & Sanctions

You agree to comply with all applicable HOS, FMCSA, DOT, export control, and sanctions laws. You represent that you are not located in a sanctioned country or on a restricted party list.

18) Governing Law; Disputes

These Terms are governed by the laws of the State of Texas, USA (without regard to conflict-of-law rules). The parties will first attempt to resolve disputes through good-faith discussions or mediation. If unresolved, the parties consent to the state and federal courts located in Dallas County, Texas as the exclusive venue. Either party may seek injunctive relief in any competent court to protect IP or confidential information.

19) Notices

Official notices must be sent by email to the addresses below or via certified mail/courier. Notices are deemed received when delivered (or, for email, on the business day sent if no bounce-back is received).

Email (Legal): legal@unitedeld.com
Mail: United ELD, Attn: Legal — 111 W Polk Street, Apt 320, Chicago, IL 60605

20) General

  • Force Majeure. Neither party is liable for delays caused by events beyond reasonable control.
  • Assignment. You may not assign these Terms without our written consent; we may assign to an affiliate or in connection with a merger or sale.
  • Severability; Waiver. If any provision is unenforceable, the remainder remains in effect. Failure to enforce is not a waiver.
  • Order of Precedence. If there is a conflict, the Order Form controls, then these Terms, then any documentation.
  • Entire Agreement; Updates. These Terms and the Order Form constitute the entire agreement for the Services. We may update these Terms; the “Last Updated” date will change and material updates will be notified in-app or by email. Continued use after the effective date constitutes acceptance.
  • Headings. Headings are for convenience only.

21) Contact

Questions about these Terms? Contact support@unitedeld.com.

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