United ELD (“United ELD,” “we,” “us,” or “our”) provides electronic logging device (ELD) and fleet‑management services (the “Services”), including our websites, mobile applications, ELD hardware, and web dashboards (collectively, the “Platform”). This Privacy Policy explains what personal information we collect, how we use and share it, and the choices you have.
By using the Platform, you agree to this Privacy Policy and our Terms of Service. If you do not agree, please do not use the Platform.
This Privacy Policy applies to information we collect about: (a) drivers and co‑drivers using the United ELD mobile app and hardware; (b) carrier administrators, dispatchers, and other users of the web dashboard; and (c) visitors to our websites.
When a carrier (your employer or contracting motor carrier) provides you access to the Platform, the carrier is typically the business customer and controller of driver data. United ELD processes that data on the carrier’s instructions to provide the Services.
Exact data elements depend on the features you use and your company’s settings.
We use cookies, SDKs, and similar technologies on our websites and in the app for authentication, preferences, analytics, and security. You can manage cookies through your browser settings and, where offered, our cookie banner.
Permissions: Depending on your device and configuration, the app may request access to Location (foreground/background), Bluetooth, Camera, Photos/Files, and Notifications to deliver core functionality (e.g., engine sync, document upload, inspection sharing). Disabling permissions may limit features and affect compliance.
Background Location: To maintain continuous, accurate logs and jurisdictional mileage, the app may collect location data even when the app is closed or not in use. Disabling background location may impair HOS/IFTA functions.
Where required (e.g., EEA/UK), we process data based on: (i) performance of a contract, (ii) legitimate interests (safety, security, analytics), (iii) legal obligations (e.g., FMCSA recordkeeping), and/or (iv) consent (e.g., optional SMS).
We do not sell personal information. We share data:
We retain Records of Duty Status (RODS) and supporting documents for at least six (6) months, as generally required by FMCSA, and longer where your carrier’s policy or law requires. Other data is kept as long as needed for the Services, to resolve disputes, and meet legal duties. When no longer needed, data is deleted or de‑identified; backups may persist for a limited period.
We use commercially reasonable safeguards (encryption in transit, access controls, logging, monitoring). No method of transmission or storage is 100% secure.
If you opt in, we collect your phone number (and, if provided, name) to send service-related texts (alerts/notifications). Opt out by replying STOP; reply HELP for assistance. Message/data rates may apply; frequency varies. We do not share SMS consent or numbers with third parties for their marketing.
The Platform is intended for commercial drivers and is not directed to children under 13. If you believe a child provided information, contact us and we will delete it.
Our Platform may link to third-party websites or include third-party SDKs (maps, analytics, crash reporting, app stores). Their privacy practices are governed by their own policies.
We are based in the United States. If you access the Platform from outside the U.S., your information may be transferred to, stored in, and processed in the U.S. or other countries where we or our vendors operate.
We may update this Policy from time to time. The “Last Updated” date reflects the latest changes. For material updates, we may provide additional notice within the app or by email.
Email: support@unitedeld.com
Mail: United ELD, Attn: Privacy — 111 W Polk Street, Apt 320, Chicago, IL 60605
United ELD supports regulatory compliance, but carriers remain responsible for training drivers and meeting all applicable requirements.